💬 Contact Us

Last updated: July 11, 2026

Information About Our Services
To ensure we handle your inquiry accurately, please specify which of the following areas your request concerns when you first contact us: orders, shipping, returns, payment, product information, privacy, or policy-related questions.

YETI provides customer support for the following: orders, product inquiries, shipping status updates, reports of damaged or incorrect items, payment issues, returns, privacy-related requests, and policy inquiries. This page outlines the information required so our customer service team can clearly understand your request and provide an appropriate solution.

Before You Contact Us
Order-related questions: Please provide your order number and the email address used at checkout.
Shipping-related questions: If you have a tracking number, please include it.
Damaged, defective, incorrect, or not-as-described items: Please provide clear photos or videos of the product and its packaging.
Privacy-related requests: Please clearly state the right you wish to exercise and provide sufficient information for verification.
Response Time
We strive to respond within a reasonable timeframe. Response times may be extended during holidays, peak business periods, or in cases involving carrier investigations, payment reviews, or requests for additional documentation.

Return and Refund Requests
Refund or return requests must comply with our “Refund Policy” and be submitted within 30 days of delivery.

Official Communication Channels
Please use the contact methods listed on this page to reach official customer support. Messages sent to unrelated social media accounts, advertising comment sections, review platforms, or third-party websites may not be treated as formal customer support requests.

Customer Support
Monday through Friday,
7:00 AM – 7:00 PM Central Standard Time (CST)
Phone: 1-512-402-5895
Mailing Address: 7601 Southwest Parkway
Austin, TX 78735, United States